“It’s not if we make mistakes; rather, how we handle them,” to (not very humbly) quote myself. Lessons I’ve Learned Over the Years: When I goof, saying “I’m sorry” stands alone, and is powerful. Providing an explanation serves to dilute the apology, and often reads as an excuse, a la, “Sorry I’m late; I ran…
For practitioners of organizational development, there are two schools of thought when it comes to handling conflict. Some advocate conflict resolution, while others subscribe to conflict management. Ponder the difference between the notion of conflict resolution and that of conflict management. Conflict resolution means that a conflict is
Memorial Day marks the unofficial start of summer, which once again causes me to evoke the late, great Leonard Cohen’s lyrics, “who knows where the time goes?” And, for those of us who live in (so-called) sunny southern California, the normal gray May, has slipped into June gloom, in preparation, no doubt, for another record-breaking…