missunderstood Absolutes in Everyday Communication

Word Choice: The Use of Superlatives and Absolutes in Everyday Communication

Before becoming a leadership consultant, and while in my corporate career, I relied upon others working in this important field for sage advice. One can liken these practitioners to “workplace psychologists,” offering must-have leadership tips, whether through one-on-one coaching or team building, all with the aim of improving workplace relationships, motivation, and productivity. Through the…

focus on the issue

“Focus on the Issue, Situation or Behavior, Not the Person:” How a Zenger Miller Basic Principle Informs Consequential Communication

While employed as the Human Resources Director at Times Mirror, a former holding company for a number of media groups – newspapers, television stations, radio stations, magazines, book companies, and training companies – I had the good fortune of becoming a certified Zenger Miller facilitator, which the company considered the lead Times Mirror training organization…