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holiday responsibility

Holiday Communication Woes: Whose Responsibility is it Anyway?

“The most wonderful time of the year,” can also be filled with stress. For me, this year, the so-called “great communicator,” encountered miscommunications that led to hurt feelings, misunderstandings, and three less for a family holiday dinner. What happened and whose responsibility is it anyway? Over the years I, like many trainers/facilitators have developed numerous…

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investigations on typewriter

The ABC’s of Employee Investigations: Sexual Harassment & Other Related Complaints – Part 2

Last week, we covered three How-tos for employee investigations. This week’s blog addresses Part II of the “ABCs of investigations” – an important, timely, and fact-filled topic. Because of the criticality of this topic, and the detailed conversation in this post about how to proceed, it is long. Be sure to have time to read…

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stop sign no means no investigations

The ABC’s of Employee Investigations: Sexual Harassment & Other Related Complaints – Part 1

As someone who commenced facilitating sexual harassment prevention training long before it was required in California, and who conducts sexual and other workplace harassment investigations – I am in the throes of two as I write this post for two separate companies – it’s always a good idea to remember the “how-to’s,“ and where they…

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Maneuvering the Legal Minefields of Management

“Why bother holding my employees accountable, you can’t terminate them anyway.” That statement, or a variation on the theme, is repeated by numerous supervisors and managers, who labor under the false impression that “you can’t terminate employees.” Of course, supervisors can hold employees accountable and terminate them, when warranted. It’s not if, it’s how. An…

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Final Three Tips for Consequential Communication in Turbulent Times

The business rationale for developing strong communications competency was made by David Grossman, who surveyed 400 companies with 100,000 employees each. These companies “each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.” Communicating intentionally, accurately and clearly, while avoiding miscommunications is vital. Let’s review.…

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the platinum rule of communication

Three More Tips for Consequential Communication in Turbulent Times

In her landmark 2013 article, Kelly Dickerson captured, 8 Tragic Miscalculations and Miscommunications. A few of the more consequential examples include: The 1977 plane crash in the Canary Islands that killed 583 people because of a miscommunication between the pilots and the air traffic controller. Miscommunication about what type of cold medicine to take left an…

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Three Tips for Consequential Communication in Turbulent Times

In an age of volatility — fake news, diverse audiences, technology at our fingertips, and change at the speed of light — clear, concise and intentional communication is vital to successful human interaction. Yet, the September 2017 survey by Fierce Conversations and Quantum Workplace found significant gaps across all organizations. Some key findings: 1) only…

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