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people communicating in different ways representing neutral language

The Power of Neutral Language: Time to Think First, and Communicate Second

We’ve all said things we regret. The issue is never if we said something we later regretted. Rather, how we handled it. I recommend a simple, I’m sorry,” without explanation, since offering up the reason often seems like an excuse.  Shortening the statement “I’m sorry I said that, but I was angry,” to “I’m sorry I said that” is clear, brief, and sincere.

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Courageous Communicaiton: A Return to Civility cover

Preface to “Courageous Communication: A Return to Civility”

we appear to be living in a world where alternate facts, conspiracy theories, and opinions masquerading as facts are inescapable. All of this, and no doubt more, has led to unsettling times, where civility appears to have gone by the wayside. How pervasive is this incivility? Are we all observing or experiencing the same degree of discourteous conduct that seems prevalent?

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Banish the Fear and Stress: Communication in the Covid-19 Era

In these turbulent times,* fear and stress can be our constant companions. This blog focuses not on whether we experience fear and stress; rather, how we communicate with others when feeling these emotions. *Last year, when I wrote Consequential Communication in Turbulent Times, a Practical Guide to Leadership, little did I know we would be…

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Walking the Dog: Communication Etiquette

Communication happens all the time, whether we know it or not, and whether we like it or not. And, whether intended or not, our communication is perceived by others – positively or negatively. Rarely is communication considered neutral by others. How do you want to be perceived?   Having adopted a dog from my daughter…

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The Dialogue of Delegation: Be Focused and Intentional

The ability to delegate is a key leadership competency. Yet, many supervisors and managers on the road to becoming valuable and valued leaders fail to do so. When asked why they don’t delegate the most common reasons are: “It’s easier to do it myself.” “It takes more time to explain what I want someone else…

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Practicing the No-Surprises Rule

Unless it’s a birthday party, marriage proposal or a public display of gratitude by a boss, most of us don’t like to be surprised. Some don’t even like to be surprised with those three happy events! What about unhappy or negative events, situations or circumstances in the workplace? Many of us are shy about divulging…

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