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best way to communicate

If You Don’t Get Them on the Swings, Get Them on the Merry-Go-Round: The Platinum Rule of Communication

Gerald Rosen, a Contracts professor at Loyola Law School used to say “if you can’t get them on the swings, get them on the merry-go-round; if you can’t get them on the merry-go-round, get them on the slide; if you can get them on the slide, get them on the monkey bars.” Having heard those words lo these many years ago, I haven’t a clue as to…

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woman giving feedback to a man at work

Tips for Successfully Communicating Performance Feedback

“How many supervisors like to give performance feedback?” When this question was posed to over 500 leaders in one of the nation’s largest municipal water and power companies, a scant few raised their hands. When asked to explain why, the answers boiled down to three responses: “Because I don’t want to hurt their feelings,” “She’s my friend; I don’t want her to feel bad,” and “I don’t want to  deal with the anger.”

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The Fine Art of Delegation: Five Vital Tips

Articles abound as to why individuals don’t – or won’t – delegate. Whether in the Harvard Business Review (July, 2012), or the Huffington Post (August 2015), or a variety of blogs and posts, leadership trailblazers cite numerous reasons, numbering from as few as five to as many as nine to 10 to 14. All are…

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