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thank you

Two More Difficult Words in the English Language: Thank You!

I recently posted a blog entitled “The Two Most Difficult Words in the English Language: I’m Sorry.” In these times in which we live – a sad loss of civility in the public square – two more difficult words in the English language are “thank-you.” As with “I’m sorry,” “thank you,” when sincerely given is both powerful and motivating. 

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two women shaking hands after skill-based hiring

Three Tips for Skill-Based Hiring

In a September 2016 Forbes magazine article, an internationally known recruiter (Jorgen Sundberg) was quoted as saying that the cost of onboarding an employee is $240,000.00, while the Department of Labor indicated that the cost of a bad hire was 30% of her or his annual wages. The article went on to state “While the…

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Ripple on a silence pond

The Power of Silence

A good facilitator makes it look easy-breezy, which is part of the magic. If the facilitator has accomplished this feat, then she is good! When one goes and graduates from “facilitator training school,” as I have, the first lesson is that “it takes twice as long to prepare, as it does to deliver.” Fortunately, over time and with practice, the preparation time is cut down considerably.

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“Focus on the Issue, Situation or Behavior, Not the Person:” How One of Zenger Miller’s Basic Principles Informs Consequential Communication

While employed as the Human Resources Director at Times Mirror, a former holding company for a number of media groups – newspapers, television stations, radio stations, magazines, book companies and training companies – I had the good fortune of becoming a certified Zenger Miller facilitator, which company was considered the lead Times Mirror training organization…

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Diversity and Communication: The Fork in the Road

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas…

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