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a collection of apology sticky notes

How to Defeat the Power of Apology: Explanations or Excuses?

It’s not “if” we make mistakes; rather, it’s how we handle them. Research from the University of Texas found that on average, we make “at least three mistakes (usually 5 – 7) every hour we are awake.” Wow, doubtless many of those errors involve the individual only, such as forgetting to turn off a light, or walking into a room, and forgetting why.

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The great divide and social media saturation

The Conundrum of Social Media Saturation: Who Really Comprises the Majority?

Regular Newsletter followers will know that I struggled with my second book – now nearly completed – entitled “Can’t We All Just Get Along,” Rodney King, Courageous Communication: a Return to Civility. The reason for my struggle was the result of a succession of surveys, responded to worldwide, with what I initially thought were startling, surprising, even shocking results.

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man giving a speach

Communication Resolutions for 2024: Five Key Tips

As the year comes to an end, it’s time for reflection, renewal, and commitment, often through pledging to New Year’s Resolutions. Next year, why not take a quote from an admired historical figure that informs communication? After all, it’s something we do 24×7, whether we want to or not, and whether we intend to or not. By focusing on how we communicate, we may have more successful results.

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thank you

Two More Difficult Words in the English Language: Thank You!

I recently posted a blog entitled “The Two Most Difficult Words in the English Language: I’m Sorry.” In these times in which we live – a sad loss of civility in the public square – two more difficult words in the English language are “thank-you.” As with “I’m sorry,” “thank you,” when sincerely given is both powerful and motivating. 

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The Fine Art of Delegation: Five Vital Tips

Articles abound as to why individuals don’t – or won’t – delegate. Whether in the Harvard Business Review (July, 2012), or the Huffington Post (August 2015), or a variety of blogs and posts, leadership trailblazers cite numerous reasons, numbering from as few as five to as many as nine to 10 to 14. All are…

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