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a collection of apology sticky notes

How to Defeat the Power of Apology: Explanations or Excuses?

It’s not “if” we make mistakes; rather, it’s how we handle them. Research from the University of Texas found that on average, we make “at least three mistakes (usually 5 – 7) every hour we are awake.” Wow, doubtless many of those errors involve the individual only, such as forgetting to turn off a light, or walking into a room, and forgetting why.

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The great divide and social media saturation

The Conundrum of Social Media Saturation: Who Really Comprises the Majority?

Regular Newsletter followers will know that I struggled with my second book – now nearly completed – entitled “Can’t We All Just Get Along,” Rodney King, Courageous Communication: a Return to Civility. The reason for my struggle was the result of a succession of surveys, responded to worldwide, with what I initially thought were startling, surprising, even shocking results.

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man giving a speach

Communication Resolutions for 2024: Five Key Tips

As the year comes to an end, it’s time for reflection, renewal, and commitment, often through pledging to New Year’s Resolutions. Next year, why not take a quote from an admired historical figure that informs communication? After all, it’s something we do 24×7, whether we want to or not, and whether we intend to or not. By focusing on how we communicate, we may have more successful results.

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thank you

Two More Difficult Words in the English Language: Thank You!

I recently posted a blog entitled “The Two Most Difficult Words in the English Language: I’m Sorry.” In these times in which we live – a sad loss of civility in the public square – two more difficult words in the English language are “thank-you.” As with “I’m sorry,” “thank you,” when sincerely given is both powerful and motivating. 

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The Pebble on the Millpond: The Power of Silence

A good facilitator makes it look easy-breezy, which is part of the magic. If the facilitator has accomplished this feat, then she is good! When one goes and graduates from “facilitator’s training school,” as I have, the first lesson is that “it takes twice as long to prepare, as it does to deliver.” Fortunately, over…

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Maneuvering the Legal Minefields of Management

“Why bother holding my employees accountable, you can’t terminate them anyway.” That statement, or a variation on the theme, is repeated by numerous supervisors and managers, who labor under the false impression that “you can’t terminate employees.” Of course, supervisors can hold employees accountable and terminate them, when warranted. It’s not if, it’s how. An…

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Final Three Tips for Consequential Communication in Turbulent Times

The business rationale for developing strong communications competency was made by David Grossman, who surveyed 400 companies with 100,000 employees each. These companies “each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.” Communicating intentionally, accurately and clearly, while avoiding miscommunications is vital. Let’s review.…

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