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people communicating in different ways representing neutral language

The Power of Neutral Language: Time to Think First, and Communicate Second

We’ve all said things we regret. The issue is never if we said something we later regretted. Rather, how we handled it. I recommend a simple, I’m sorry,” without explanation, since offering up the reason often seems like an excuse.  Shortening the statement “I’m sorry I said that, but I was angry,” to “I’m sorry I said that” is clear, brief, and sincere.

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Courageous Communicaiton: A Return to Civility cover

Preface to “Courageous Communication: A Return to Civility”

we appear to be living in a world where alternate facts, conspiracy theories, and opinions masquerading as facts are inescapable. All of this, and no doubt more, has led to unsettling times, where civility appears to have gone by the wayside. How pervasive is this incivility? Are we all observing or experiencing the same degree of discourteous conduct that seems prevalent?

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The Fine Art of Delegation: Five Vital Tips

Articles abound as to why individuals don’t – or won’t – delegate. Whether in the Harvard Business Review (July, 2012), or the Huffington Post (August 2015), or a variety of blogs and posts, leadership trailblazers cite numerous reasons, numbering from as few as five to as many as nine to 10 to 14. All are…

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