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people communicating in different ways representing neutral language

The Power of Neutral Language: Time to Think First, and Communicate Second

We’ve all said things we regret. The issue is never if we said something we later regretted. Rather, how we handled it. I recommend a simple, I’m sorry,” without explanation, since offering up the reason often seems like an excuse.  Shortening the statement “I’m sorry I said that, but I was angry,” to “I’m sorry I said that” is clear, brief, and sincere.

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Courageous Communicaiton: A Return to Civility cover

Preface to “Courageous Communication: A Return to Civility”

we appear to be living in a world where alternate facts, conspiracy theories, and opinions masquerading as facts are inescapable. All of this, and no doubt more, has led to unsettling times, where civility appears to have gone by the wayside. How pervasive is this incivility? Are we all observing or experiencing the same degree of discourteous conduct that seems prevalent?

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The Pebble on the Millpond: The Power of Silence

A good facilitator makes it look easy-breezy, which is part of the magic. If the facilitator has accomplished this feat, then she is good! When one goes and graduates from “facilitator’s training school,” as I have, the first lesson is that “it takes twice as long to prepare, as it does to deliver.” Fortunately, over…

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Maneuvering the Legal Minefields of Management

“Why bother holding my employees accountable, you can’t terminate them anyway.” That statement, or a variation on the theme, is repeated by numerous supervisors and managers, who labor under the false impression that “you can’t terminate employees.” Of course, supervisors can hold employees accountable and terminate them, when warranted. It’s not if, it’s how. An…

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Final Three Tips for Consequential Communication in Turbulent Times

The business rationale for developing strong communications competency was made by David Grossman, who surveyed 400 companies with 100,000 employees each. These companies “each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.” Communicating intentionally, accurately and clearly, while avoiding miscommunications is vital. Let’s review.…

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