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a collection of apology sticky notes

How to Defeat the Power of Apology: Explanations or Excuses?

It’s not “if” we make mistakes; rather, it’s how we handle them. Research from the University of Texas found that on average, we make “at least three mistakes (usually 5 – 7) every hour we are awake.” Wow, doubtless many of those errors involve the individual only, such as forgetting to turn off a light, or walking into a room, and forgetting why.

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The great divide and social media saturation

The Conundrum of Social Media Saturation: Who Really Comprises the Majority?

Regular Newsletter followers will know that I struggled with my second book – now nearly completed – entitled “Can’t We All Just Get Along,” Rodney King, Courageous Communication: a Return to Civility. The reason for my struggle was the result of a succession of surveys, responded to worldwide, with what I initially thought were startling, surprising, even shocking results.

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man giving a speach

Communication Resolutions for 2024: Five Key Tips

As the year comes to an end, it’s time for reflection, renewal, and commitment, often through pledging to New Year’s Resolutions. Next year, why not take a quote from an admired historical figure that informs communication? After all, it’s something we do 24×7, whether we want to or not, and whether we intend to or not. By focusing on how we communicate, we may have more successful results.

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thank you

Two More Difficult Words in the English Language: Thank You!

I recently posted a blog entitled “The Two Most Difficult Words in the English Language: I’m Sorry.” In these times in which we live – a sad loss of civility in the public square – two more difficult words in the English language are “thank-you.” As with “I’m sorry,” “thank you,” when sincerely given is both powerful and motivating. 

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digital communications

Rules to the Road of Internet Communications: Are There Any?

Like most things in life, the advent and proliferation of the Internet has been good, and not-so-good. With access to the world at our fingertips, the ability to stay in touch with loved ones from afar, and, the convenience to purchase our daily needs online (for prompt delivery), these and other Internet-based activities have all added to the betterment of our lives. 

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woman giving feedback to a man at work

Tips for Successfully Communicating Performance Feedback

“How many supervisors like to give performance feedback?” When this question was posed to over 500 leaders in one of the nation’s largest municipal water and power companies, a scant few raised their hands. When asked to explain why, the answers boiled down to three responses: “Because I don’t want to hurt their feelings,” “She’s my friend; I don’t want her to feel bad,” and “I don’t want to  deal with the anger.”

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languages of love

The Language of Love: A Valentine Card

In their 1992 book The Language of Love, Gary Smalley and John Trent, Ph.D. distilled this thought into what I’ll call five “sub-languages:” In this post I apply their top five to shape my own top 5 list to improve the way we communicate with those around us.

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