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people communicating in different ways representing neutral language

The Power of Neutral Language: Time to Think First, and Communicate Second

We’ve all said things we regret. The issue is never if we said something we later regretted. Rather, how we handled it. I recommend a simple, I’m sorry,” without explanation, since offering up the reason often seems like an excuse.  Shortening the statement “I’m sorry I said that, but I was angry,” to “I’m sorry I said that” is clear, brief, and sincere.

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Courageous Communicaiton: A Return to Civility cover

Preface to “Courageous Communication: A Return to Civility”

we appear to be living in a world where alternate facts, conspiracy theories, and opinions masquerading as facts are inescapable. All of this, and no doubt more, has led to unsettling times, where civility appears to have gone by the wayside. How pervasive is this incivility? Are we all observing or experiencing the same degree of discourteous conduct that seems prevalent?

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two women shaking hands after skill-based hiring

Three Tips for Skill-Based Hiring

In a September 2016 Forbes magazine article, an internationally known recruiter (Jorgen Sundberg) was quoted as saying that the cost of onboarding an employee is $240,000.00, while the Department of Labor indicated that the cost of a bad hire was 30% of her or his annual wages. The article went on to state “While the…

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Ripple on a silence pond

The Power of Silence

A good facilitator makes it look easy-breezy, which is part of the magic. If the facilitator has accomplished this feat, then she is good! When one goes and graduates from “facilitator training school,” as I have, the first lesson is that “it takes twice as long to prepare, as it does to deliver.” Fortunately, over time and with practice, the preparation time is cut down considerably.

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warning coflict

Do We Ever Really Resolve Conflicts? Try Conflict Management

For practitioners of organizational development, there are two schools of thought when it comes to handling conflict. Some advocate conflict resolution, while others subscribe to conflict management. Ponder the difference between the notion of conflict resolution and that of conflict management. Conflict resolution means that a conflict is

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Leadership Development Carnival Graphic

June Leadership Development Carnival

Memorial Day marks the unofficial start of summer, which once again causes me to evoke the late, great Leonard Cohen’s lyrics, “who knows where the time goes?” And, for those of us who live in (so-called) sunny southern California, the normal gray May, has slipped into June gloom, in preparation, no doubt, for another record-breaking…

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