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notepad with leadership and communicaiton strategies

Leadership Communication: Strategies for Empowering Teams

During my career, I’ve learned that effective communication is not just about transmitting information; it’s about creating understanding, trust, and engagement. Below are my top leadership communication tips that have been pivotal in fostering a dynamic and productive work environment.

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How to Defeat the Power of Apology: Explanations or Excuses?

It’s not “if” we make mistakes; rather, it’s how we handle them. Research from the University of Texas found that on average, we make “at least three mistakes (usually 5 – 7) every hour we are awake.” Wow, doubtless many of those errors involve the individual only, such as forgetting to turn off a light, or walking into a room, and forgetting why.

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Tips for Successfully Communicating Performance Feedback

“How many supervisors like to give performance feedback?” When this question was posed to over 500 leaders in one of the nation’s largest municipal water and power companies, a scant few raised their hands. When asked to explain why, the answers boiled down to three responses: “Because I don’t want to hurt their feelings,” “She’s my friend; I don’t want her to feel bad,” and “I don’t want to  deal with the anger.”

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languages of love

The Language of Love: A Valentine Card

In their 1992 book The Language of Love, Gary Smalley and John Trent, Ph.D. distilled this thought into what I’ll call five “sub-languages:” In this post I apply their top five to shape my own top 5 list to improve the way we communicate with those around us.

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Listening: (Still) the Superpower of All Human Interactions

“The art of conversation is the art of hearing as well as of being heard.”  “When people talk, listen completely. Most never listen.” Those two timely bits of sage advice could have been made within the last year, month, week, or even day. Any guesses?

The first quote, from William Hazlet, is attributed to his selected essays written between 1778 – 1830…

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misunderstanding due to diversity and language

Diversity, Language & Miscommunication

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas and Northwestern found that stock picks by diverse teams experienced 58%…

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Leadership Development Carnival Graphic

November Leadership Development Carnival

As the late, great Leonard Cohen wrote (and his fellow Canadian chanteuse Judy Collins sings so hauntingly) “who knows where the time goes?” As we gallop to the end of 2022, it’s time for reflection, compassion, and leadership to begin to heal the great divides in our country and worldwide. There is no better place…

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