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Leadership Communication: Strategies for Empowering Teams

During my career, I’ve learned that effective communication is not just about transmitting information; it’s about creating understanding, trust, and engagement. Below are my top leadership communication tips that have been pivotal in fostering a dynamic and productive work environment.

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How to Defeat the Power of Apology: Explanations or Excuses?

It’s not “if” we make mistakes; rather, it’s how we handle them. Research from the University of Texas found that on average, we make “at least three mistakes (usually 5 – 7) every hour we are awake.” Wow, doubtless many of those errors involve the individual only, such as forgetting to turn off a light, or walking into a room, and forgetting why.

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The Importance of Using Neutral Language in the Workplace

We, humans, are a bundle of many things: We are intellectual, rational, and emotional beings. A good rule to follow in the workplace is that “it’s okay to have emotions since we all do, and it’s okay to describe those emotions. However, it’s not okay to display those emotions or to act them out.” There…

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workplace diversity

Diversity and Communication: The Fork in the Road

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas…

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Active Listening: A Leadership Superpower

In 1956 when Dr. Carl R. Rogers and a fellow psychiatrist coined the phrase “active listening,” were they prescient? Did they know that 65 years later the skill would be needed more than ever? Did they have a crystal ball, enabling them to see how communication – the basis of all human interaction – would…

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communication tips in unexpected places

Communication Tips in Unexpected Places

As an avid mystery reader, consuming a series from beginning to end, I return to the first in Louise Penny’s series featuring Armand Gamache, a complex detective that steals one’s heart. Among his many, and diverse qualities, his wise counsel on the human condition is distilled into four communication tips that say it all. Introduced…

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self-employed consultant

So, You Want to Be a Self-Employed Consultant?

Internet communication can be a wonderful thing. I just reconnected with a friend who was formerly employed in a large consulting firm and is struggling to make it on his own. His LinkedIn post to me: “wow, finding new clients is a full-time job.” My response, which is the nuts and bolts of this blog:…

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teamwork

Teamwork: The Whole is Greater than the Sum of its Parts

Whether it’s called an ice breaker or a warm-up exercise, we facilitators have a number of them in our bag of tricks to engage – immediately – the audience. One of my favorites is a trifecta; it can be used to demonstrate in real-time, structured brainstorming, diversity, and teamwork – and all in a matter…

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