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best way to communicate

If You Don’t Get Them on the Swings, Get Them on the Merry-Go-Round: The Platinum Rule of Communication

Gerald Rosen, a Contracts professor at Loyola Law School used to say “if you can’t get them on the swings, get them on the merry-go-round; if you can’t get them on the merry-go-round, get them on the slide; if you can get them on the slide, get them on the monkey bars.” Having heard those words lo these many years ago, I haven’t a clue as to…

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woman giving feedback to a man at work

Tips for Successfully Communicating Performance Feedback

“How many supervisors like to give performance feedback?” When this question was posed to over 500 leaders in one of the nation’s largest municipal water and power companies, a scant few raised their hands. When asked to explain why, the answers boiled down to three responses: “Because I don’t want to hurt their feelings,” “She’s my friend; I don’t want her to feel bad,” and “I don’t want to  deal with the anger.”

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Back to Work: Communication Tips for a Smooth Return

Mindtools.com published an article entitled “Coping with Change, Facing Fear and the New Normal.” Clearly, what we have all undergone this past year plus – a global pandemic – the article indicates, is one of “the hardest changes to understand and adjust to . . . (because it is) unexpected and out of our control . . .”

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less is more communication

Less is More: Communication Tips for Maximum Impact

In this era of communication at our fingertips, social media with limited characters, and short, 80,000-word books, it’s imperative to make a point quickly, succinctly and with maximum impact. Our “lizard” brains are impatient: if we don’t capture another’s attention within a short period of time, we’ve lost our ability to make the case. This…

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positive feedback

Essential Tips for Consequential Communication

The business rationale for developing strong communications competency was made by David Grossman, who surveyed 400 companies with 100,000 employees each. These companies “each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.”

Communicating intentionally, accurately and clearly, while avoiding miscommunications is vital. This blog focuses on three essential tips that can help you get the best and most out of others.

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the platinum rule of communication

Three More Tips for Consequential Communication

In her landmark 2013 article, Kelly Dickerson captured “8 Tragic Miscalculations and Miscommunications,” a few of the more consequential examples include: The 1977 plane crash in the Canary Islands that killed 583 people because of a miscommunication between the pilots and the air traffic controller; and, A miscommunication about what type of cold medicine to…

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