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Ripple on a silence pond

The Power of Silence

A good facilitator makes it look easy-breezy, which is part of the magic. If the facilitator has accomplished this feat, then she is good! When one goes and graduates from “facilitator training school,” as I have, the first lesson is that “it takes twice as long to prepare, as it does to deliver.” Fortunately, over time and with practice, the preparation time is cut down considerably.

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I'm Sorry in blocks

The Two Most Difficult Words in the English Language: I’m Sorry

“It’s not if we make mistakes; rather, how we handle them,” to (not very humbly) quote myself. Lessons I’ve Learned Over the Years: When I goof, saying “I’m sorry” stands alone, and is powerful. Providing an explanation serves to dilute the apology, and often reads as an excuse, a la, “Sorry I’m late; I ran…

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warning coflict

Do We Ever Really Resolve Conflicts? Try Conflict Management

For practitioners of organizational development, there are two schools of thought when it comes to handling conflict. Some advocate conflict resolution, while others subscribe to conflict management. Ponder the difference between the notion of conflict resolution and that of conflict management. Conflict resolution means that a conflict is

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workplace

Back to Work: Communication Tips for a Smooth Return

Mindtools.com published an article entitled “Coping with Change, Facing Fear and the New Normal.” Clearly, what we have all undergone this past year plus – a global pandemic – the article indicates, is one of “the hardest changes to understand and adjust to . . . (because it is) unexpected and out of our control . . .”

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less is more communication

Less is More: Communication Tips for Maximum Impact

In this era of communication at our fingertips, social media with limited characters, and short, 80,000-word books, it’s imperative to make a point quickly, succinctly and with maximum impact. Our “lizard” brains are impatient: if we don’t capture another’s attention within a short period of time, we’ve lost our ability to make the case. This…

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positive feedback

Essential Tips for Consequential Communication

The business rationale for developing strong communications competency was made by David Grossman, who surveyed 400 companies with 100,000 employees each. These companies “each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.”

Communicating intentionally, accurately and clearly, while avoiding miscommunications is vital. This blog focuses on three essential tips that can help you get the best and most out of others.

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