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misunderstanding due to diversity and language

Diversity, Language & Miscommunication

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas and Northwestern found that stock picks by diverse teams experienced 58%…

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The Importance of Showing Gratitude Through Words and Deeds

In a recent blog, I addressed the importance of spreading a little kindness through words and deeds in these turbulent times. Today, it’s time to discuss the corresponding response, or the importance of accepting kindness with a show of gratitude through words and deeds.   Think about the number of times an appreciative friend, colleague…

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Make It Easy for Them to Say Yes: Communication Tips to Make it Happen!

Communicate, communicate, communicate and over-communicate: Do whatever it takes to break through in these “very interesting times.” Whether it’s the global pandemic, the daily bombardment of “news,” fake or real, or just the discomfort of adjusting to a new normal, it’s vital that we understand first, and are understood second. So much in society today…

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Humility and Compassion Counts: Communication Tips in these Turbulent Times

Communication Counts – moment-by-moment, hour-by-hour, day-by-day. This is truer now in these turbulent times – an international pandemic, the Black Lives Matter movement and “incoming” on social media. Uncertainty abounds, sensitivities are heightened, virtual meetings are ubiquitous, and the opportunities for miscommunication are multiplied. This presents an opportunity to assess how we communicate, what we…

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