Consequential Communication in Turbulent Times: A Practical Guide to Leadership, is Diana’s first book in a series of easy-to-implement guides for organizational leaders. This foundational book focuses on the importance of clearly communicating one’s intentions, and ensuring that he or she is understood.
In response to client needs, the guide captures 15 essential concepts that Diana has developed through her tailor-made training. The stand-alone concepts have dedicated chapters, while aligned concepts appear together in other chapters. Following the principle that good communicators “Tell you what they are going to say; say it; and then tell you what they just said,” each chapter sets out a principle, the “how to’s” for implementation, case studies – real-life communications situations that worked, and those that didn’t work – and then concludes the discussion with tips. The book’s last chapter is a reiteration of all of the tips presented, making it an easy reference tool, and reminding the reader which chapter to review for a more in-depth discussion.
Among others, chapter headings include: The Platinum Rule of Communication; Make it Easy for Them to Say Yes; “I” Statements and Acts and Facts; Listening, Asking and Telling; Workplace Communication in the Era of Technology; and, The Powers of Apology and Humility in the Workplace.