The Use of Superlatives and Absolutes in Everyday Communication

Before becoming an organizational development and leadership consultant, and while in my corporate career, I relied upon others working in this important field for sage advice. One can liken these practitioners to “workplace psychologists,” offering must-have leadership tips, whether through one-on-one coaching or team building, all with the aim of improving workplace relationships, motivation and…

“Focus on the Issue, Situation or Behavior, Not the Person:” How One of Zenger Miller’s Basic Principles Informs Consequential Communication

While employed as the Human Resources Director at Times Mirror, a former holding company for a number of media groups – newspapers, television stations, radio stations, magazines, book companies and training companies – I had the good fortune of becoming a certified Zenger Miller facilitator, which company was considered the lead Times Mirror training organization…

The Sting of Emotional Communication (And the Importance of Using Neutral Language in the Workplace)

Repurposed from Diana’s Amazon #1 Bestseller, Consequential Communication in Turbulent Times, a Practical Guide to Leadership   We humans are a bundle of many things. We are intellectual, rationale, and emotional beings. A good rule to follow in the workplace is that “it’s okay to have emotions, since we all do, and it’s okay to…