How many times have you written or said something that you later regretted – often in the moment? It’s happened to all of us – it’s that immediate, heart-stomping comeback to whatever was lobbed our way. When we do that, a quick, unvarnished apology is the best antidote.
The business rationale for developing strong communications competency was made by David Grossman, who surveyed 400 companies with 100,000 employees each. These companies “each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.” Communicating intentionally, accurately and clearly, while avoiding miscommunications is vital. Let’s review.…
In her landmark 2013 article, Kelly Dickerson captured, 8 Tragic Miscalculations and Miscommunications. A few of the more consequential examples include: The 1977 plane crash in the Canary Islands that killed 583 people because of a miscommunication between the pilots and the air traffic controller. Miscommunication about what type of cold medicine to take left an…
In an age of volatility — fake news, diverse audiences, technology at our fingertips, and change at the speed of light — clear, concise and intentional communication is vital to successful human interaction. Yet, the September 2017 survey by Fierce Conversations and Quantum Workplace found significant gaps across all organizations. Some key findings: 1) only…