Wow, this book arrived on Sunday and I am already almost done with it. I bought and loved the first book by this author, and whole-heartedly recommend this book. I am in a field where communication is extremely important both as a legal professional out in the world, but also as a manager at my law firm.

Diana Peterson-More writes in such a direct, easy to understand and helpful way. The reality that I can put these tools to work immediately is most helpful. Some of the highlights of this book are the focus on saying things we later come to regret and how to manage that, strategic and tactical communication, conflict management, making assumptions about others, and the importance of word choice.

I would recommend this book to anyone because effective communication is a necessary tool in life, but especially those who manage others and/or rely upon effectively communication as an essential part of their work.