woman giving feedback to a man at work

Tips for Successfully Communicating Performance Feedback

“How many supervisors like to give performance feedback?” When this question was posed to over 500 leaders in one of the nation’s largest municipal water and power companies, a scant few raised their hands. When asked to explain why, the answers boiled down to three responses: “Because I don’t want to hurt their feelings,” “She’s my friend; I don’t want her to feel bad,” and “I don’t want to  deal with the anger.”

misunderstanding due to diversity and language

Diversity, Language & Miscommunication

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas and Northwestern found that stock picks by diverse teams experienced 58%…