Courageous Communicaiton: A Return to Civility cover

Preface to “Courageous Communication: A Return to Civility”

we appear to be living in a world where alternate facts, conspiracy theories, and opinions masquerading as facts are inescapable. All of this, and no doubt more, has led to unsettling times, where civility appears to have gone by the wayside. How pervasive is this incivility? Are we all observing or experiencing the same degree of discourteous conduct that seems prevalent, or at least tends to dominate the media? Is it unique to the United States? To answer these questions, we sent a survey out worldwide.

I thought I knew what the results would reveal. I was wrong.

woman giving feedback to a man at work

Tips for Successfully Communicating Performance Feedback

“How many supervisors like to give performance feedback?” When this question was posed to over 500 leaders in one of the nation’s largest municipal water and power companies, a scant few raised their hands. When asked to explain why, the answers boiled down to three responses: “Because I don’t want to hurt their feelings,” “She’s my friend; I don’t want her to feel bad,” and “I don’t want to  deal with the anger.”

misunderstanding due to diversity and language

Diversity, Language & Miscommunication

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas and Northwestern found that stock picks by diverse teams experienced 58%…