ripple on pound silence

The Power of Silence

A good facilitator makes it look easy-breezy, which is part of the magic. If the facilitator has accomplished this feat, then she is good! When one goes and graduates from “facilitator training school,” as I have, the first lesson is that “it takes twice as long to prepare, as it does to deliver.” Fortunately, over time and with practice, the preparation time is cut down considerably.

Gaining engagement through persuasion

Persuasion Starts with Listening

As a child, I remember hearing the words “because I said so,” in response to questions asked of my parents. Of course, the questions were often why I had to do something I didn’t want to do. Rather than explain, the fallback was “because I said so.” I found that irksome and made a pledge that my children would never hear that phrase . . . and, they rarely did!