misunderstanding due to diversity and language

Diversity, Language & Miscommunication

Diversity is a wonderful thing. The benefits abound: a McKinsey study found that diverse boards of directors generate better returns and more money; a Tuft’s study concluded that diverse groups uncover more angles when serving on mock juries (which underscores the value all the more so); a combined study by Columbia, MIT, University of Texas-Dallas and Northwestern found that stock picks by diverse teams experienced 58%…

The Sting of Emotional Communication (And the Importance of Using Neutral Language in the Workplace)

Repurposed from Diana’s Amazon #1 Bestseller, Consequential Communication in Turbulent Times, a Practical Guide to Leadership   We humans are a bundle of many things. We are intellectual, rationale, and emotional beings. A good rule to follow in the workplace is that “it’s okay to have emotions, since we all do, and it’s okay to…