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surprises

The No Surprises Rule: The Power of Apology

BlogBy Diana Peterson-MoreApril 28, 2025Leave a comment

Unless it’s a birthday party, a marriage proposal, or a public display of gratitude by a boss, most of us don’t like to be surprised. Some don’t even like to be surprised by those three happy events! What about unhappy or negative events, situations, or circumstances in the workplace? What about the no-surprises rule? Many…

Managing vs. Resolving Conflict: The Words we Use are Key to our Differing Values

BlogBy Diana Peterson-MoreNovember 12, 2020Leave a comment

It’s rather ironic that I am posting this blog on what would have been my dear old dad’s birthday: He and I often didn’t see eye-to-eye, and were in conflict on many issues – from the rather mundane, as in what time I needed to be home at night – to the more profound –…

The Power of a Single Word: Conflict Management vs. Conflict Resolution

BlogBy Diana Peterson-MoreNovember 11, 2019Leave a comment

“Words, words, words, I’m so sick of words . . . “sang Eliza Doolittle in the 1964 film version of My Fair Lady. The film, based upon George Bernard Shaw’s book, Pygmalion, posits the question as to whether one’s ability to speak “the King’s English,” can transform a cockney-speaking flower girl into a lady. Whether…

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