“Focus on the Issue, Situation or Behavior, Not the Person:” How a Zenger Miller Basic Principle Informs Consequential Communication
While employed as the Human Resources Director at Times Mirror, a former holding company for a number of media groups – newspapers, television stations, radio stations, magazines, book companies, and training companies – I had the good fortune of becoming a certified Zenger Miller facilitator, which the company considered the lead Times Mirror training organization…