best way to communicate

If You Don’t Get Them on the Swings, Get Them on the Merry-Go-Round: The Platinum Rule of Communication

Gerald Rosen, a Contracts professor at Loyola Law School used to say “if you can’t get them on the swings, get them on the merry-go-round; if you can’t get them on the merry-go-round, get them on the slide; if you can get them on the slide, get them on the monkey bars.” Having heard those words lo these many years ago, I haven’t a clue as to…

the platinum rule of communication

Three More Tips for Consequential Communication in Turbulent Times

In her landmark 2013 article, Kelly Dickerson captured, 8 Tragic Miscalculations and Miscommunications. A few of the more consequential examples include: The 1977 plane crash in the Canary Islands that killed 583 people because of a miscommunication between the pilots and the air traffic controller. Miscommunication about what type of cold medicine to take left an…