The Power of a Single Word: Conflict Management vs. Conflict Resolution

“Words, words, words, I’m so sick of words . . . “sang Eliza Doolittle in the 1964 film version of My Fair Lady. The film, based upon George Bernard Shaw’s book, Pygmalion, posits the question as to whether one’s ability to speak “the King’s English,” can transform a cockney-speaking flower girl into a lady. Whether…